You can check your internet connection speed at www.speedtest.net
ensuring you can achieve at least 3 mbps upload and download speed. It's a good idea to test your internet prior to any lessons or change of location or change to your internet connection.
1. Use a wired or LAN connection over a WiFi connection. WiFi can be prone to electromagnetic interference that may not appear apparent when browsing the internet or downloading, but may appear during your lessons.
2. If using WiFi, try and locate yourself in the same room as the WiFi access point or router and maintain a direct line of sight between your device and the access point or router. It is also possible to purchase a WiFi booster to help get a stronger signal in other rooms.
3. If you are still having issues, try resetting your modem or router. You can also try rebooting your computer and ensure that all unnecessary programs are not running.
4. You can use 4G / mobile data to Hotspot your device. Data is usually fairly reliable, however unfortunately it can be expensive, so we recommend that you try all of the above options first!